Shipping policy

Shipping Policy

Last updated: 24/12/2025

Thank you for shopping with WOOLFY PUB LLC. This Shipping Policy explains how orders are processed and delivered.

1. Company Information

Company Name: WOOLFY PUB LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: hello@airsounds.shop
Phone: +1 (202) 773-4894

2. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays)

  • Once your order is processed, it is handed over to our fulfillment partner for shipping

  • You will receive a confirmation email once your order has been shipped

3. Shipping Times

As we work with international suppliers, delivery times may vary:

  • Estimated delivery time: 7–20 business days

  • Delivery times are estimates and not guaranteed

Delays may occur due to customs, carrier issues, weather conditions, or high demand periods.

4. Shipping Costs

  • Shipping fees (if applicable) are displayed at checkout

  • Any customs duties, taxes, or import fees are the responsibility of the customer

5. Tracking Information

  • Tracking details will be provided once available

  • Tracking updates may take 2–5 days to appear in the carrier system

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to an incorrect address provided by the customer

  • If an order is returned due to an incorrect or incomplete address, reshipping fees may apply

7. Lost or Delayed Packages

If your package is delayed or appears lost, please contact us at hello@airsounds.shop.
We will work with the carrier to investigate and provide a solution where possible.

8. Damaged Packages

If your item arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos or videos of the damaged package and product

We will arrange a replacement or refund if the damage is confirmed.

9. International Shipping

We ship internationally where possible.
Customers are responsible for ensuring products comply with local laws and regulations.

10. Contact Us

For any shipping-related questions, please contact us:

📧 hello@airsounds.shop
📞 +1 (202) 773-4894